Case study 06 · CommBank · 2014–16

When We Believe, We Can

A pivotal moment for CommBank: the bank's first move from “you can” to “we can”. The shift sounds subtle. The creative ambition behind it wasn't.

+6% brand considerationCannes Lion shortlistAdNews Ad of the Year nomination
Position
Brand Marketing Manager, CommBank Jun 2014 – Nov 2016
Scope
Integrated campaign leadBrief to deliveryAgency management: media & creativeBrand tracking
Category
B2C + B2B banking
With
M&C Saatchi · Ikon
01

The challenge

One of the harder creative challenges in financial services: make people feel something. The TVC featured children inhabiting adult professional worlds, a SWAT team, a high-fashion editorial that could have been lifted from a Vogue shoot, a restaurant kitchen running at full pace.

The production quality was high enough that you had to look twice, and the emotional payoff of the final scene, an adult reflecting back on where the journey began, genuinely landed.

When We Believe, We Can: young chefs running a kitchen at full pace

When we were young, we believed we could: the film that reset the brand.

02

The role

1

Brief to delivery

Led the campaign from brief through to full integrated delivery, holding the creative ambition through every stage.

2

Every channel

Full delivery across paid, owned and earned, keeping the craft standard consistent from hero film to the smallest placement.

3

A slow metric, moved

Brand consideration moves slowly in financial services. This campaign moved it.

03

The work

The craft was the strategy. Children playing adult roles with complete seriousness demanded production quality that made audiences look twice, and the campaign delivered it at every touchpoint.

The final scene carried the payoff: an adult reflecting back on where the journey began, turning a clever device into genuine feeling, and a tagline shift into a brand platform.

The print campaign: every child a professional, played completely straight.
The print campaign: every child a professional, played completely straight.
The fashion editorial: children inhabiting adult worlds, not played for laughs.
The fashion editorial: children inhabiting adult worlds, not played for laughs.
Dawn on the farm: craft held to cinema standard across every scene.
Dawn on the farm: craft held to cinema standard across every scene.
04

The results

+6% YoY
brand consideration lift, a metric that moves slowly in financial services
Cannes
Lion shortlist
AdNews
Ad of the Year nomination

CommBank's first move toward a collective brand platform, delivered with the craft it demanded.